Family riding their bikes

We are so fortunate to live in a city that produces some of the cleanest and best-treated water in the world, and from a resource that is in plentiful supply. Although London Hydro manages a robust and complex powerline network, we also bill for water and read water meters on behalf of our shareholder, the Corporation of the City of London. 

Have you ever wondered how water rates are introduced, or how water gets to your home? All of the answers can be found on the city's water and environmental page, who take pride in London's complex water infrastructure. 

Glass being filled with water

Water Rates

There are no rate categories between commercial, industrial, institutional or residential users; everyone is billed under this rate structure.
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Submit Your Water Meter Reading

Taking a reading from your water meter is easy. Simply record the numbers from left to right, as if you were reading a car odometer.

Customer Service, Water Meter Appointments, Water Quality Questions

Phone: 519-661-4739

Fax: 519-661-4630

Report an Urgent/Emergency Water Problem - No Water, Main Break or Meter Leak

Phone: 519-661-4739

Lead Testing, Lead Service Inquiries, Lead Test Appointments

Phone: 519-661-CITY (2489) Ext. 5541

E-mail: leadtesting@london.ca

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Water By-law

storm drain

Wastewater & Stormwater By-Law


Water Bill Simulator


Infrastructure Charges

Water Usage

Wastewater Usage