Your Opinion Matters to Us
2022 Customer Satisfaction Survey

UtilityPULSE is now conducting the annual Customer Satisfaction Survey on London Hydro's behalf. When the phone rings, say YES! and share your opinions with us.

NEW TO LONDON HYDRO OR MOVING?

MyAccount Account Login/Register

Bill Payment & Pre-authorized Payments

Outage Map
Picture of Aeroplan Points webpage on a laptop

Add Aeroplan® to Your MyLondonHydro Account and Start Earning Points

Paperless customers get more. Receive 100 bonus Aeroplan points for registering and five additional points for each paperless invoice you receive.

Start Earning
Woman holding a smartphone with a scam alert message showing

Don't Be Afraid To Say No

Fraudulent calls demanding payments have been reported in our area. Get the facts and stay safe.

Learn How to Stay Safe
house

Energy and Water Saving Resources

Whether you’re a homeowner interested in reducing your energy use or a business looking for ways to manage overhead costs, a variety of tools...

Find Ways to Save
Fallen electrical pole across a street

Powerline Safety

Always be aware of your surroundings and keep at least three metres (10 feet) back from powerlines.

Learn More
New homes being built

Builder's Portal

As London continues to grow, London Hydro makes site connections easy.

Learn More
Woman holding her phone in one hand and her credit card in another about to make an online payment

VISA & Mastercard Payments

Paperless customers can now pay using credit card.

Learn More
EDA
CSWeek
CEA
IHSA COR Certification
ISO 9001:2015