My Water

My Water uses Green Button data to provide a perfect solution for customers who want to understand their water consumption. Hourly insight into water data gives customers and customer service representatives the tools they need to solve high water bill inquiries by looking at the exact date and time when the high water consumption occurred. MyWater Lowers high water bill inquiries, improves regulatory call center statistics, and increases customer satisfaction levels with this data-driven tool. 

Winner of the CS Week Innovation in Digital Customer Engagement award, My Water achieved the following benefits for London Hydro:

• A 50% reduction in the average number of calls it takes to resolve a customer inquiry as a result of hourly water meter data
• An 18% reduction in customer billing inquiries (rates, infrastructure charges and meter readings)
• A 23% reduction of high/low bill inquiries
• A 70% reduction in customer escalations
• A 50% improvement in efficiencies related to customer interactions with the City of London

My Water features:

• Hourly, daily, weekly and monthly, billing and current bill consumption
• Me vs my neighbourhood water consumption comparison
• Me vs my city water consumption comparison
• Ability to toggle between m3 and Litres
• High/low water consumption notification alerts

Feedback

“My Water has provided excellent value to the City given that the software solution, leveraging existing hardware and not requiring costly retrofits or the deployment of fixed network systems, permits an evidence-based approach to managing our customer programs while also placing the data in the hands of the public for self-service.”
                                        - Daniel Hsia, P.Eng, Water Demand Manager, Water Engineering, City of London

“My team and I have used the My Water feature many times to assess Fanshawe’s water usage. It provides us with detailed information that aids us in understanding the water consumption of our buildings and the correlating costs. Recently, the My Water application has been very helpful in assisting Fanshawe to determine key contributors to a building experiencing high water usage. The ability to see when the water was consumed on an hourly basis assists us in pinpointing what is contributing to the large volume of water being used.”
                          - Ivan Walker, P.Eng, Senior Manager, Facilities Operations and  Sustainability, Fanshawe College